Customer Service 客服咨询
CiB Net Station Sdn Bhd (604166-X)
Address : Suite, 6.05 - 6.07,
6th Floor, Menara Summit
Persiaran Kewajipan, USJ 1
UEP 47600 Subang Jaya
Selangor Malaysia.
Tel : +603 - 8023 8315
Fax : +603 - 8023 7830
Email : cs@cibmall.net
FAQ 常见问题

Q. What is BB CARD?
A. card that enables you to redeem multiple newbie codes of various games. However, you can only redeem once for each newbie pack.

Q. How do i get it?
A. You can get it for free from our distribution point, CiB event team or even contact our Customer Service.

Q. What is my Login ID and Password?
A. Refer to your BB Card, your Serial Number will be your Login ID and you will need to scratch the Password column to reveal your password. Login ID and Password cannot be altered.

Q. Do I have to pay a fee for a BB CARD?
A. No, There is NO membership fee for BB CARD as BB CARD is free for life.

Q. Is BB CARD membership available for non-Malaysian?
A. The BB CARD is available for all individuals, citizens or non-citizens of Malaysia.

Q. Is there an expiry date for my BB CARD?
A. No. There is no expiry date on your BB CARD.

Q. Who should I contact for BB CARD related issues?
A. You can contact our customer service at 03-8023 8315 OR
You can email us at cs@cibmall.net OR
You can fax to 03-8023 7830

Q. What happens if I were to lose my BB CARD?
A. Please make sure you keep your BB CARD properly, as there is no replacement for the same card. However, you can get a new card from our distribution point or CiB Event Teams.



问:什麽是BB卡?
答:通过BB卡可让您在不同游戏内领取新手包。但是,每款新手包只限换领一次。

问:如何获取?
答:您可前往经销商点或向CiB活动策划团队免费领取,也欢迎联系客户服务询问详情。

问:我的登入账号与密码?
答:每张BB卡附有一组号码,Serial Number 就是您的登入账号,同时您需要刮除密码栏以获得密码。登入账号与密码两者皆不可更改。

问:我需要缴付任何费用吗?
答:BB卡属于终身免费会员籍,因此您不需要缴付会员费。

问:非大马公民者是否可持有BB卡?
答:BB卡开放给所有大马公民及非大马公民免费领取。

问:BB卡会员籍期限?
答:不用担心此问题,BB卡会员籍是永不逾期的。

问:如何查询与BB卡相关的详情?
答:您可拨电至客户服务03-8023 8315或电邮至cs@cibmall.net,以及传真至 03-8023 7830以查询详情。

问:如果遗失了BB卡?
答:请保管好您的BB卡,官方无法替补回同样的BB卡给您。但是,您可通过经销商点或向CiB活动策划团队免费领取一张全新的BB卡。





Terms & Conditions 条件与规则

Terms and Conditions:

  1. This BB CARD enables you to redeem from any available games, however, you can only redeem ONCE for each games.
  2. The expiry date of the game's redemption codes is subject to the game's terms and conditions.
  3. CiB Net Station do not hold responsibility for any missing BB CARDS due to the negligence of players.
  4. CiB Net Station too do not hold responsibility for any failure in redemption that players might experience throughout its service period.
  5. CiB Net Station holds all rights to inflict charges and even to cancel the BB Cards services without prior notice.

条规与条件:

  1. 您可在任何可供进出的游戏内使用BB卡,但是每款游戏只限换领一次。
  2. 领取赠品的期限是依据游戏本身的条规与条件而定。
  3. 对于因玩家自身疏忽而致遗失了BB卡,CiB Net Station将无需承担责任。
  4. 对于玩家或可能无法领取赠品的问题,CiB Net Station同样不承担相关责任。
  5. CiB Net Station可在不提前通知下,拥有对BB卡服务收费或取消BB卡服务的所有权力。